Subscription Policy
Subscription
Radzen may allow its Customers to access certain Product features for a yearly recurring fee ("Subscription").
By purchasing the Subscription, you agree to an initial and recurring Subscription fee at the then-current Subscription rate, and you accept responsibility for all recurring charges until you cancel your Subscription. Your Subscription continues until cancelled by you or until we terminate your access to or use of the Product or Subscription in accordance with these Terms.
You may cancel your Subscription at any time, subject to the terms of our cancellation policy.
Automatic Yearly Renewal Terms
Once you subscribe, we (or our third-party payment processor) will automatically charge your Subscription fee on each renewal date. We will continue to automatically process your Subscription fee each year at the then-current Subscription rate, until you cancel your subscription. We explain how to cancel your Subscription below at the Section "Subscription Cancellation".
Product Updates and Support
- Product updates and support are only available during the Subscription period.
- You can purchase a new subscription to reactive automatic updates, support and premium Product features.
Subscription Cancellation
You can cancel your Subscription via the Customer portal or by contacting our customer support team via email at info@radzen.com. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period. If you cancel, your right to use the products will continue until the end of your then current subscription period and will then terminate without further charges. We may cancel your Subscription if you fail to pay for your Subscription, violate these Terms, or for any other reason in our sole discretion.
IF YOUR SUBSCRIPTION IS CANCELLED, YOU ARE RESPONSIBLE FOR PAYMENT OF ANY OUTSTANDING BALANCES ON YOUR ACCOUNT, INCLUDING ANY FEES YOU MAY INCUR OR MAY HAVE INCURRED, AS DESCRIBED HEREIN.